Road to Excellence
The long term care profession in Illinois has come together to launch
a jointly developed state-wide quality initiative called The
Road to Excellence. This initiative combines focused
quality assurance activities, proven clinical protocols and service
accountability to assist individual facilities in developing their own
road map to achieve the following objectives over the next two years:
- Preventing and reducing the incidents of resident pressure ulcers
- Assisting residents in managing and reducing pain
- Improving resident and family satisfaction with our services
The purpose of the Road to Excellence initiative is to:
- Demonstrate in measurable ways the proactive commitment of the long term care profession to overall care improvement
- Provide individual facilities with the tools and resources necessary to positively impact resident care in targeted areas
- Monitor our success and provide data driven evidence of the care improvements being made as a result of increased funding for the care of nursing home residents.
Facilities participating in the program will:
- Focus clinical efforts on reducing pressure sores and managing the pain of residents
- Link to national initiatives by participating in the Illinois Foundation for Quality Health Care’s (IFQHC) free on-line benchmarking STAR (Setting Targets, Achieving Results) program in the two areas of pressure ulcers and pain
- Adopt and implement a formal program to assess resident and family satisfaction
- Report program results quarterly for statewide database development
The following resources will be available to facilities participating in the program:
- Clinical protocols, assessment tools, reporting forms and documentation guides for pressures ulcers and pain management
- Confidence Satisfaction Survey Program to conduct resident and family satisfaction surveys
- Training seminars on pressure sore prevention and pain management
- Training seminars on conducting and using satisfaction surveys
- Satisfaction data and clinical benchmarking with targets for improvement
- Regular newsletters featuring best practices and resident success stories
The Road to Excellence initiative is intended to complement and support existing facility efforts in preventing pressures ulcers, managing pain, and assessing customer satisfaction. The program is consistent with national programs but is specifically tailored to meet the needs of residents in Illinois. The Road to Excellence is designed to highlight in an organized, measurable and unified way the overall success of resident care efforts statewide. The data and success stories of the initiative will be spotlighted in a newsletter series to demonstrate the profession’s commitment to care improvement.
Health
Care Council of Illinois – Life Services Network
Illinois Health Care Association – Illinois Council on Long Term
Care
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